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Privacy Policy and Data Protection – Jalyss Platform

Privacy Policy and Data Protection – Jalyss Platform

Jalyss respects the privacy of its users and is committed to handling their personal data responsibly and transparently, and to taking the appropriate measures to protect it and use it only for purposes related to providing our services and improving the user experience.

1. Data We Collect

Jalyss may collect some personal data when creating an account, placing an order, contacting us, or benefiting from our services, including:

  • First and last name.
  • Phone number.
  • Email address.
  • Shipping and delivery address.
  • Information necessary for processing orders and customer service.

Some technical data may also be collected automatically while browsing the website, such as device type, browser type, IP address, and the pages visited, in order to improve website performance, strengthen security, and understand how our services are used.

2. How We Use Data

Jalyss uses the collected data for the following purposes:

  • Processing orders and carrying out purchase and delivery operations.
  • Communicating with the user regarding orders and inquiries.
  • Providing customer service and support.
  • Improving the website, services, and user experience.
  • Ensuring the security of the platform and limiting unlawful uses.
  • Sending offers, news, and marketing content, when the user chooses to subscribe to these communications.

Users can unsubscribe from marketing messages at any time.

3. Data Protection

Jalyss takes appropriate technical and organizational measures to help protect personal data from unauthorized access, unlawful use, alteration, loss, or unauthorized disclosure.

We also work on reviewing and updating our security and technical procedures periodically, in line with the nature of the data and services provided.

However, no electronic system can be guaranteed to be absolutely secure; that is why we make sure to apply appropriate protection measures while continuously working to improve them.

4. Sharing Data with Third Parties

Jalyss does not sell or rent users' personal data for commercial or marketing purposes.

Some necessary data may be shared with parties or service providers working with us, when necessary to deliver the service, such as shipping and delivery companies, and only to the extent required to fulfill the order.

Data may also be disclosed when necessary to comply with a legal obligation or in response to an official request from a competent authority.

5. Payment Data

When using electronic payment methods, payment information may be processed through specialized and secure payment service providers, in accordance with their approved systems and procedures.

Jalyss does not retain sensitive payment data, except to the extent permitted by the payment system and services used.

6. Cookies

The Jalyss website may use cookies and similar technologies in order to improve website performance, facilitate browsing, remember certain user preferences, and analyze the use of the platform.

Users can control cookies through their browser settings, noting that disabling some of them may affect certain website functions.

7. Data Retention

Jalyss retains personal data for the period necessary to achieve the purposes for which it was collected, to the extent necessary to manage the relationship with the user, or to fulfill related legal or administrative obligations.

Once the data is no longer needed, it is deleted, destroyed, or made unidentifiable, in accordance with the appropriate procedures.

8. User Rights

In accordance with the applicable regulations and procedures, users may request to:

  • Access their personal data.
  • Update or correct inaccurate data.
  • Request the deletion of their account or data, when possible.
  • Object to certain uses of their data or request its restriction, where applicable.
  • Unsubscribe from marketing messages at any time.

These rights can be exercised by contacting us using the contact details below.

9. Protecting Minors' Privacy

Jalyss is keen to protect the privacy of children and minors, and our services are not intended to collect their personal data unnecessarily.

When certain services or activities are directed at children or young people, the related data is handled in accordance with the appropriate procedures and the nature of the service provided.

10. Privacy Policy Updates

Jalyss may update this policy from time to time to keep up with developments related to our services, regulations, or data protection practices.

The updated version will be published on this page, together with the date of the last update.

11. Contact Us

For any inquiry related to this policy or to the way personal data is processed, you can contact Jalyss via:

  • Email: contact@jalyss.com
  • Phone: 51165003
  • Address: Anbara Building, Ahmed Sakly Street, Sfax, Tunisia.